SharePoint Service Support - FAQs
skip navigation
Business Management (DBM)
Information Technology Services (BITS)
  dotnet Home dotnet A-Z Index Advanced Search
Search all dotnet    Search all BITS
dotnet logo

WisDOT Enterprise IT Support Site

IT Home IT A-Z Index IT Service Portal Organization User Support IT Management/Projects

Requests

Service Portal

Request New Site

Main Topics

Home

Getting Started

Getting Help

Training Opportunities

FAQs

 

Use Ideas

Document Management

Document Migration

Document Collaboration

Document Mgmt Best Practices

 

Administration

SharePoint Site Usage Policies

SharePoint Standards

SharePoint Governance

Division Site Administrators

Service Desk Protocol  Adobe PDF

Processes

Incident

Service Request

WisDOT SharePoint Service Support - FAQ's

Frequently Asked Questions

  1. Where can I find help on using SharePoint?
  2. Who is my Divisions SharePoint Administrator?
  3. How do I request a SharePoint service?
  4. Where can I find information on the DOT's SharePoint Governance plan?
  5. Are there Best Practices for using SharePoint at the DOT?
  6. How can I request to be a member or contributor to a site?
  7. I keep getting a "Working on it" message but no access to a site. What does that mean?
  8. As a Site Owner, how do I invite and give access to external customers to my site or to a document?
  9. What are the steps for logging into SharePoint using Chrome as my browser?
  10. When I attempt to edit a .xls (pre-Office 2007) spreadsheet by selecting the EDIT option from the document context menu in SharePoint, the spreadsheet will open in read-only mode in Excel 2007 and will not allow me to save the spreadsheet back to SharePoint. Why is that?
  11. How do I grant access to external (non-DOT) customers?
Q: Where can I find help on using SharePoint?

A: Click on the "Getting Started" link or the "SharePoint Training" link under the Main Topics section  of this page. Another resource is the help provided by Microsoft Online Services, who is hosting the DOT SharePoint tenant. You can find a "?" button on the upper right hand corner of any SharePoint site or page which will provide various topics for general SharePoint user assistance.

Q: Who is my Division SharePoint Administrator?

A: See this document for a list of SP admins "SharePoint Division Administrators"

Q: How do I request a SharePoint service?

A: Click on the "SharePoint Service" link under the Main Topics section of this page.

Q: Where can I find information on the DOT's Sharepoint Governance plan?

A: Click on the "SharePoint Governance" link under tha Main Topics section of this page.

Q: Are there Best Practices for using SharePoint at the DOT?

A: Yes. Click on the "Best Practices" link under the Main Topics section of this page.

Q: How can I request to be a member or contributor to a site?

A: If you have only Read access to a site and need to have your permissions changed to Contribute, you should contact the Site Owner of that respective site.

Q: I keep getting a "Working on it" message but no access to a site. What does that mean?

A: Some IE-8 browsers have certain features that do not work with SharePoint. This was caused when a desktop was migrated from Windows XP to Windows 7. You need to send a request to the DOT Service Desk asking to have your browser updated to IE-10, or to Chrome if you need IE-8 for BOXI usage.

Q: As a Site Owner, how do I invite and give access to external customers to my site or to a document?

A: You can find instructions on how to invite external customers here.

Q: What are the steps for logging into SharePoint using Chrome as my browser?

A: You can find instructions on how to log into SharePoint with Chrome here.

Q: When I attempt to edit a .xls (pre-Office 2007) spreadsheet by selecting the EDIT option from the document context menu in SharePoint, the spreadsheet will open in read-only mode in Excel 2007 and will not allow me to save the spreadsheet back to SharePoint. Why is that?

A: SharePoint 2013 uses the Office 2013 Web Applications. The Office 2013 Web Application features work with Office 2007 files (Excel spreadsheets, Word documents, and PowerPoint presentations) and newer. You can find work-around suggestions for editing and storing pre-Office 2007 spreadsheets on your SharePoint site here.

Q: How do I grant access to external (non-DOT) customers?

A: You can find instructions on how to grant access to external customers here.

Back to top

 

Last updated: July 29, 2015

 

More information related to SharePoint Service Support

Information Architecture Adobe PDF

Lifecycle Management Word Document 

Sharepoint Glossary Word Document